If you're doing a Web query and some of the computers break in the middle and you don't get exactly the same result as someone else doing the same query, well, OK. You don't want to drop the top result; if I do a search of the New York Times, I want nytimes.com to be the top result. But what should the 10th result be? There is no right answer to that. If a hardware error means we dropped one result and somebody had a different result at No. 10, there's no way of saying that's right or wrong. Whereas if I'm a bank, I can't say, "Oh, one out of every million transactions, I'm just going to lose that money." I can't have that level of failure. But at a search company, you're more tolerant of error.
Interesting interview with Peter Norvig on making and avoiding mistakes at Google, on technical and business level.