I Eliminated the Free Plan from my Web App for a Month: Here’s What Happened.
Also — and this is definitely my fault — 205 people filled out the sign up page and then abandoned the process on the Checkout page. Why? Most people probably didn’t realize they had to pay before using it. Sure, the Pricing page said “$29 for Unlimted Access” without mentioning a free account and Step #2 of the sign up process was called “Checkout”, but overall the copy didn’t clearly indicate that you had to pay before you could use the app.
Another problem is that the site doesn’t include a demo. It includes examples, but nothing the user can create on their own. Adding a demo section so that new users can get that “Oh cool” moment would have gone a long way.
Interesting case study on freemium vs. paid-only model for a application.