The day Bill Gates called me rude — and other lessons in user experience
At one particularly frustrating moment, I offered the following: “Bill, a shower, a toilet, and a water fountain all have mechanisms to control water flow, places where the water comes out, some sort of porcelain basin to hold the water, and a drain, but we don’t combine them into one thing to reduce their learning curve. We don’t merge them into one object because each of them are in use in fundamentally different ways at different times.
It seems that calling this designer rude was not enough and after the years he still didn't get what Gates was trying to tell him.