On defining UX
What we’re seeing is a maturing of a term that represents different things. It represents something different for our clients, to the web industry as a whole and to the subset of professionals who have been practicing user experience design for the past 20 years.
Just like the debate about whether designers should be able to write HTML, this discussion is just not as black and white as everyone is making out. There’s a whole lot of grey in there.
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Mark Boulton responds to recent polarizing comment by Ryan Carson on UX. Boulton's response is balanced, thoughtful and unexciting.